Build
Websites & Digital Experience ↗ Corporate website transformation and modernisation. Commerce Transformation ↗ Commerce built around customers and operations. Digital Product & Platform Engineering ↗ Portals, custom software and integrations.Operate
Pitchroute WebOps™ ↗ Manage, protect and improve critical websites. Pitchroute Managed IT ↗ Workplace technology, cloud and security. Network & Connectivity ↗ Connectivity, SD-WAN and network security.
Pitchroute Managed IT
We manage and support the workplace technology, cloud services and IT infrastructure your organisation depends on, keeping your people connected, productive and protected.
IT that supports your business
From email and collaboration tools to user accounts, cloud systems and everyday technical issues, workplace technology plays a critical role in how organisations operate.
When systems are poorly managed, small problems can quickly become interruptions, security risks and unnecessary costs.
Pitchroute Managed IT provides structured technology administration, proactive oversight and dependable technical support, helping your organisation operate with greater confidence.
What we manage
01
Ongoing technical assistance, troubleshooting and IT administration to keep employees productive and business systems functioning.
02
Administration of Microsoft 365 users, licences, Exchange Online, Teams, SharePoint and related workplace services.
03
Business email configuration, mailbox administration, domain authentication and collaboration platform support.
04
Configuration, administration and oversight of cloud environments, hosting services and infrastructure supporting business applications.
05
User provisioning, access controls, multi-factor authentication and account lifecycle management to support secure workplace access.
06
Security configuration reviews, access management, vulnerability awareness and practical measures to reduce technology risks.
07
Routine management of business technology environments, system configurations, service accounts and operational dependencies.
08
Guidance on technology investments, licensing, workplace systems and improvements that support operational efficiency.
Our approach
01
Resolve technical issues, manage workplace systems and provide the assistance employees need to work effectively.
02
Strengthen access controls, review configurations and reduce avoidable risks across business technology.
03
Bring structure to IT administration, licensing, user management and everyday technology operations.
Common IT challenges
We help organisations address:
Our goal is to make business technology easier to manage, more dependable and better aligned with how your organisation works.
01
Employees losing time to recurring technical issues.
02
Business email problems affecting communication.
03
Poorly managed Microsoft 365 accounts and licences.
04
Inconsistent user access and security configurations.
05
Disconnected cloud services and unclear IT responsibilities.
06
Delays when onboarding or offboarding employees.
07
Limited visibility into workplace technology costs.
08
Lack of reliable technical support when problems occur.
Microsoft 365 management
Microsoft 365 brings email, communication, collaboration and productivity tools into one environment. But effective administration requires more than purchasing licences.
We help organisations configure, manage and support their Microsoft 365 environments so employees can collaborate effectively and access the tools they need.
Discuss Microsoft 365 Support →01
Business email, mailboxes, mail flow and email authentication.
02
Collaboration setup, user administration and access management.
03
Document collaboration, storage configuration and permissions.
04
User identities, authentication and access administration.
05
User provisioning, subscription oversight and licence allocation.
06
Planning and technical support for email and workplace service transitions.
Our delivery model
01 / Assess
We review your users, devices, Microsoft 365 environment, cloud services, security configuration and existing support arrangements.
02 / Plan
We establish responsibilities, priorities, support channels, service coverage and recommended improvements.
03 / Onboard
We organise access, document configurations, address agreed priority issues and establish administration procedures.
04 / Operate
We provide ongoing technical support, system administration, reviews and improvements within the agreed service scope.
Flexible IT support
Foundational support
Core workplace support.
For small and growing teams that need reliable administration and technical assistance.
Includes
Microsoft 365 administration, user management, business email support and agreed remote assistance.
Ongoing management
Managed workplace technology.
For organisations seeking broader oversight of their IT environment.
Includes
Everything in Essentials, plus agreed security administration, cloud coordination, regular reviews and structured support.
Custom service agreement
Tailored technology operations.
For organisations with complex infrastructure, multiple teams or advanced support requirements.
Includes
Custom service coverage, escalation procedures, infrastructure coordination, governance and technical advisory.
Built for business
Pitchroute Managed IT is designed for:
01
Growing businesses without a dedicated internal IT team.
02
Established organisations needing additional IT administration capacity.
03
Professional services and financial firms using Microsoft 365.
04
Development organisations managing distributed teams and cloud tools.
05
Businesses with multiple offices, users or technology providers.
06
International organisations seeking technology support for Ghana-based operations.
Start a conversation
Whether you’re modernising an existing digital experience, building a new platform or looking for a technology partner to manage what comes next, we’d like to understand the challenge.
Not sure where to start? Start with an Assessment →
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